How can we help?

A short description is often enough. You can contact us without an account or purchase.

Get in touch

Florian Kintzel
Rohlsdorfer Weg 49b
23689 Techau
Deutschland / Germany

F.Kintzel@gmail.com

You can select and copy the email address. If you do not have a mail app set up, use your usual email service.

Help us understand the issue

What were you trying to do, and what happened instead?
Which steps lead to the issue?
Which iPhone, iOS version and ShortReady version are you using?

Please start without sending private videos, transcripts, payment details or screenshots containing information about other people.

Purchases and subscriptions

Open Settings in ShortReady and use Restore if an existing purchase is missing. Manage your Apple subscriptions through the app’s subscription management or your Apple Account settings.

Apple: Manage or cancel a subscription · Apple: Report a problem with a purchase

For issues with ShortReady itself, contact us at the address above. Your statutory consumer rights remain unaffected.

Common questions

The paywall does not show prices.

Check your connection and use the paywall’s retry action. Missing prices are not replaced with estimates. Existing rights and saved files are handled separately. Tell us the status you see and your app version.

I cannot see word highlighting.

Manual colour emphasis differs from highlighting the word currently being spoken. Active word highlighting needs valid word timings and a suitable setting in the selected look. Editing the text can invalidate existing timings. Check the look and the status shown in the app.

I cannot save an export.

Check free storage and access to Photos or your selected file provider. If your export is still available in the app, try saving or sharing it again first. Export files are kept temporarily; save important results outside the app.

Privacy and your rights

See our privacy information for details about processing. You can use the same contact address for a privacy request.